Privacy Policy

Wild Crest is an outdoor adventure and tourism brand based in Madeira, Portugal, focused on creating unique and unforgettable experiences through activities such as hiking, canyoning, climbing, jeep tours, treasure hunt adventures, sunrise experiences, and other outdoor activities.

Website: https://wildcrest.pt

We may collect personal information such as your name, email address, phone number, nationality, and activity preferences when you contact us, submit booking requests, subscribe to newsletters, or interact with our website.

We may also collect technical information such as IP address, browser type, device information, and website usage data for security, analytics, and website improvement purposes.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture may be visible to the public in the context of your comment.

Your information may be used to:

• Respond to inquiries and booking requests
• Organize and manage activities and experiences
• Improve our services and website experience
• Provide customer support and communication
• Share important activity or booking information
• Ensure operational safety and organization

Wild Crest does not sell personal data to third parties.

When you contact us through our website, WhatsApp, email, social media, or booking forms, we may collect personal information necessary to manage your request and provide our services.

This information is used exclusively for communication, booking management, customer support, operational organization, and improving the overall experience.

During activities and experiences, photos and videos may occasionally be captured by Wild Crest guides or trusted partners for promotional, marketing, website, and social media purposes.

Whenever applicable, participant consent for image collection and usage is requested prior to the activity. Guests who prefer not to appear in photos or videos may inform the guide before the experience begins.

All content is handled responsibly and respectfully, in accordance with applicable privacy and data protection regulations.

Our website may use cookies to improve user experience, website functionality, analytics, and performance.

Cookies help us understand how visitors interact with the website and allow certain features to function properly. Users may disable cookies through their browser settings if preferred.

Some pages on this website may include embedded content or third-party services such as maps, videos, social media content, booking systems, or analytics tools.

These external services may collect data, use cookies, or monitor interactions according to their own privacy policies.

Certain activities may be operated in collaboration with trusted local partners. In such cases, only the information strictly necessary for operational, logistical, or safety purposes may be shared.

Wild Crest does not share personal data with third parties for commercial or advertising purposes.

Personal information is retained only for as long as necessary to provide services, fulfill legal obligations, manage bookings, improve customer experience, or ensure operational security.

Under applicable data protection laws, users may request access to their personal data, request corrections, limit processing, or request deletion of their information whenever legally applicable.

Users may also withdraw consent for communications or image usage at any time.

Wild Crest takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

For questions regarding this Privacy Policy or personal data requests, please contact us through the contact information available on our website:

https://wildcrest.pt